Critical incident

OPSWAT Services: MetaDefender Cloud - US Outage

Affected: metadefender.opswat.com (Front End), API - Multiscanning, API - Deep CDR, API - Dynamic Analysis

Current status of OPSWAT Services: Operational — live OPSWAT Services status

Timeline

1. Aug 17, 2026, 14:21 UTC
   investigating
   We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.
2. Aug 17, 2026, 15:56 UTC
   identified
   We have identified and have rolled out a fix. We are waiting on the service to recover.
3. Aug 17, 2026, 18:53 UTC
   resolved
   We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.

Updates as published by OPSWAT Services (original).