Critical incident
Onshape: Unable to open documents in US-West region.
Apr 20, 2026, 18:09 UTC
started
18:50 UTC
resolved
41 min
duration
Affected: North America
Current status of Onshape: Operational — live Onshape status
Timeline
- Apr 20, 2026, 18:09 UTCinvestigatingWe are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.
- Apr 20, 2026, 18:50 UTCresolvedThis incident has been resolved.
Updates as published by Onshape (original).
Other services with incidents at the same time
More Onshape incidents
- October 22, 2026 Failed signups and version creation failures
- October 21, 2026 Errors creating accounts, problems loading documents
- October 20, 2026 Exports are delayed in all regions, interruptions when modeling.
- October 16, 2026 Intermittent Performance degradation
- September 29, 2026 Drawings performance degradation
- September 11, 2026 Imports/exports/notifications are not working