No impact incident

one.com: Issue with the Companion app

Current status of one.com: Operational — live one.com status

Timeline

1. Nov 5, 2026, 07:59 UTC
   investigating
   We are currently investigating an issue where some customers may be unable to complete two-factor authentication (2FA) in the Companion App. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide another update as soon as more information becomes available.
2. Nov 5, 2026, 10:32 UTC
   identified
   We have identified the root cause of the issue affecting two-factor authentication (2FA) for some customers using Companion App. Our engineering team is working to restore normal functionality as quickly as possible. We appreciate your patience and understanding while we continue our efforts. We will post an update as soon as more information becomes available.
3. Nov 5, 2026, 11:42 UTC
   resolved
   The issue affecting two-factor authentication (2FA) for some customers using Companion App has been resolved. Services are now operating normally, and customers should be able to authenticate successfully. We will continue to monitor situation. Thank you for your patience while we worked to resolve the issue.

Updates as published by one.com (original).