Major incident

NTS and OIT System: UAOnline Finance Outage

Affected: Finance Self Service

Current status of NTS and OIT System: Minor issues — live NTS and OIT System status

Timeline

1. Apr 7, 2026, 18:58 UTC
   investigating
   We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals. Thank you for your patience during the resolution of this issue!
2. Apr 7, 2026, 19:57 UTC
   monitoring
   Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today. Thank you again for your time while we followed the resolution of this issue!
3. Apr 8, 2026, 00:59 UTC
   monitoring
   Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM. Thank you again for your time while we followed the resolution of this issue.
4. Apr 8, 2026, 16:09 UTC
   resolved
   The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.

Updates as published by NTS and OIT System (original).