Major incident

NTS and OIT System: Calls to Campus Partial Outage

Affected: Other IT Services

Current status of NTS and OIT System: Minor issues — live NTS and OIT System status

Timeline

1. Aug 19, 2026, 23:57 UTC
   monitoring
   Some AT&T mobile customers are currently unable to complete calls to campus phone numbers. This issue has been identified as originating with AT&T's network, not with our phone systems or services. We are monitoring the situation and will provide an update once calls are confirmed to be working normally again.
2. Aug 22, 2026, 00:16 UTC
   resolved
   We've had no further reports of issues calling the University, and the Fairbanks North Star Borough School District confirmed that their similar issues have been resolved. We are considering this outage resolved at this time; please call your campus IT service desk if you continue to have any issues contacting any UA campus by phone! Thanks so much for your time.
3. Sep 9, 2026, 18:10 UTC
   postmortem
   This disruption was caused by a vendor outage and not related to University operations.

Updates as published by NTS and OIT System (original).