Major incident

NTS and OIT System: UAOnline Employee Dashboard Partial Outage

Affected: UAOnline

Current status of NTS and OIT System: Minor issues — live NTS and OIT System status

Timeline

1. Mar 23, 2026, 15:47 UTC
   investigating
   We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
2. Mar 23, 2026, 15:53 UTC
   investigating
   OIT EAS has re-escalated their existing ticket with the vendor (Ellucian). We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
3. Mar 23, 2026, 17:06 UTC
   investigating
   There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing. We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
4. Mar 23, 2026, 17:41 UTC
   monitoring
   OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
5. Mar 23, 2026, 17:51 UTC
   resolved
   OIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

Updates as published by NTS and OIT System (original).