Major incident

JWX: DRM Issues affecting US and Asia regions

Affected: Studio DRM

Current status of JWX: Operational — live JWX status

Timeline

1. Mar 23, 2026, 15:14 UTC
   monitoring
   Increased latency and 5xx on DRM platform requests
2. Mar 23, 2026, 15:17 UTC
   monitoring
   We have applied a fix and are monitoring performance
3. Mar 23, 2026, 15:44 UTC
   resolved
   This incident has been resolved.

Updates as published by JWX (original).