Major incident

NTS and OIT System: UAOnline Employee Self-Service Partial Outage

Affected: UAOnline

Current status of NTS and OIT System: Minor issues — live NTS and OIT System status

Timeline

1. Mar 20, 2026, 17:06 UTC
   identified
   We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix. Thank you for your patience during the resolution of this issue!
2. Mar 20, 2026, 18:09 UTC
   monitoring
   Vendor identified the issue, restarted the affected service, and function was restored. We are currently monitoring for any further issues.
3. Mar 20, 2026, 18:12 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Mar 20, 2026, 18:14 UTC
   resolved
   Service is restored.

Updates as published by NTS and OIT System (original).