Critical incident

Mitel CloudLink: Issue with Tunnel service causing connection errors

Affected: Tunnel

Current status of Mitel CloudLink: Operational — live Mitel CloudLink status

Timeline

1. Mar 20, 2026, 17:39 UTC
   investigating
   We are aware of issues in the Tunnel service and are currently investigating.
2. Mar 20, 2026, 19:50 UTC
   identified
   The root cause has been identified, and our team is actively working on a resolution.
3. Mar 20, 2026, 22:09 UTC
   monitoring
   The service has been restored and we will continue to monitor.
4. Mar 23, 2026, 13:30 UTC
   resolved
   We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.

Updates as published by Mitel CloudLink (original).