Critical incident

Mitel CloudLink: CloudLink Daemon Service Disruption for MCX/MiCC

Affected: Tunnel

Current status of Mitel CloudLink: Operational — live Mitel CloudLink status

Timeline

1. Mar 24, 2026, 09:23 UTC
   investigating
   We are currently experiencing an issue where the CloudLink Daemon service is down for MCX/MiCC. Our engineering team has been engaged and is actively investigating it.
2. Mar 24, 2026, 10:23 UTC
   identified
   Mitel Cloudlink Daemon has been rolled back to version 1.8.66+139. Please start Mitel Cloudlink Daemon service in the affected MiCC-B/MCX.
3. Mar 24, 2026, 10:32 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Mar 24, 2026, 13:22 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Mar 25, 2026, 11:30 UTC
   resolved
   Root cause: The update on March 23/24 wasn’t successful and left the Windows service “Mitel CloudLink Daemon” on MiCC-B systems in a stopped state.

Updates as published by Mitel CloudLink (original).