Minor incident

Lightspeed: Payments approved but not syncing to POS/ Not closing tables.

Oct 7, 2026, 21:05 UTC

started

21:29 UTC

resolved

24 min

duration

Affected: POS, Payments

Current status of Lightspeed: Operational — live Lightspeed status

Timeline

Oct 7, 2026, 21:05 UTC
investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
Oct 7, 2026, 21:06 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 7, 2026, 21:29 UTC
resolved
The issue is now resolved.

Updates as published by Lightspeed (original).

This was part of a wider event: 22 services reported incidents within the hour.

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PRF 20:06 UTC · Network Outage - New Albany (SEI)