Minor incident

JWX: Widevine DRM Playback Issues

Affected: Studio DRM

Current status of JWX: Operational — live JWX status

Timeline

1. Oct 21, 2026, 07:29 UTC
   investigating
   We are currently investigating an issue affecting Widevine DRM playback. Initial findings suggest a potential issue with the communication between our platform and Google’s Widevine services. Our team is actively investigating the cause and working to identify the necessary steps towards resolution. We will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience while we work to resolve this issue.
2. Oct 21, 2026, 07:50 UTC
   identified
   The Widevine DRM issue has been identified, and our team is working with Google to resolve it. We’ll share more information as the investigation progresses. Thank you for your patience.
3. Oct 21, 2026, 23:09 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 22, 2026, 09:54 UTC
   resolved
   The incident has been resolved.

Updates as published by JWX (original).