OutageDB

Minor incident

JumpCloud: US Region - Increased error rates with device certificate issuance and renewal

Oct 22, 2026, 16:21 UTC
started
17:00 UTC
resolved
38 min
duration

Affected: Agent - US Region

Current status of JumpCloud: Operational — live JumpCloud status

Timeline

  1. Oct 22, 2026, 16:21 UTC
    investigating
    We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC). During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.
  2. Oct 22, 2026, 16:44 UTC
    identified
    The issue has been identified and a fix is being implemented.
  3. Oct 22, 2026, 16:50 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  4. Oct 22, 2026, 17:00 UTC
    resolved
    This incident has been resolved.

Updates as published by JumpCloud (original).

Other services with incidents at the same time

This was part of a wider event: 57 services reported incidents within the hour.

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