Major incident

IXOPAY: Payment Orchestration Service Disruption

Affected: Transaction Processing API, Tokenization Service, 3-D Secure Engine, Hosted Payment Pages, BI Data Source, Admin UI, Dashboards, API Documentation, Test/Sandbox Environment

Current status of IXOPAY: Operational — live IXOPAY status

Timeline

1. Jun 19, 2026, 09:36 UTC
   investigating
   We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.
2. Jun 19, 2026, 11:08 UTC
   identified
   Our teams are continuing to work on resolving the issue. We will provide further updates as they become available.
3. Jun 19, 2026, 12:35 UTC
   monitoring
   Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider.
4. Jun 19, 2026, 13:29 UTC
   identified
   Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored.
5. Jun 19, 2026, 13:32 UTC
   monitoring
   Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow.
6. Jun 19, 2026, 13:54 UTC
   monitoring
   Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability.
7. Jun 19, 2026, 14:28 UTC
   resolved
   Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters.

Updates as published by IXOPAY (original).