Major incident

IXOPAY: TokenEx Service Issues

Affected: iFrame, API v1, API v2, Transparent Gateway API v1, Transparent Gateway API v2, Payment Services v1 (Active Merchant), Payment Services v2

Current status of IXOPAY: Operational — live IXOPAY status

Timeline

1. Jun 18, 2026, 15:28 UTC
   investigating
   We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.
2. Jun 18, 2026, 15:32 UTC
   identified
   The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters.
3. Jun 18, 2026, 15:50 UTC
   monitoring
   Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor.
4. Jun 18, 2026, 16:03 UTC
   resolved
   This incident has been resolved.

Updates as published by IXOPAY (original).