Critical incident

ITS Network & Systems: Triton Student Systems (TSS)

Affected: Academic Services

Current status of ITS Network & Systems: Minor issues — live ITS Network & Systems status

Timeline

1. Jul 22, 2026, 17:22 UTC
   investigating
   We are currently investigating a problem that is impacting TSS. We have all hands on deck working on getting this resolved ASAP - thanks for your patience. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
2. Jul 22, 2026, 18:11 UTC
   investigating
   We know some students are currently unable to access TSS or register for classes. Our teams have made progress toward restoring service and are continuing to work with urgency to resolve the remaining issues. As service returns, TSS may respond slowly or be temporarily unavailable. We understand how important timely access to registration is. Thank you for your patience while we work to fully restore system performance. If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, [email protected], or (858) 246-4357.
3. Jul 22, 2026, 19:54 UTC
   identified
   Many students are now able to get into the Triton Student System (TSS). We are aware that some students are still unable to Book and are actively working to resolve those particular accounts ASAP. We are still working on improving the TSS service speed and have temporarily disabled the "Find a Student" tool (in TSS) to free up additional resources for booking. We will re-enable this tool as soon as we are able to, but until then the "Find a Student" and "Degree Audit" is still available in My TritonLink. We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at... https://support.ucsd.edu, [email protected], or (858) 246-4357.
4. Jul 22, 2026, 22:14 UTC
   monitoring
   ITS has confirmed that the issues affecting access to TSS have been resolved. We are still working on improving the TSS service speed and have temporarily disabled the "Find a Student" tool (in TSS) to free up additional resources for booking. Find A Student (for Staff) will return to normal operation tomorrow morning by 8:00AM. In the meantime, the "Find a Student" and "Degree Audit" is still available in My TritonLink. We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, [email protected], or (858) 246-4357.
5. Jul 22, 2026, 23:24 UTC
   identified
   We understand that the Triton Student System (TSS) performance is not where it should be and apologize for the frustration and delays this has caused. Our teams continue to implement performance improvements and address remaining issues, with several significant updates planned for later tonight, to minimize adversely impacting logged in students. Our support teams have understandably experienced a high volume of calls and tickets. If you have already contacted us, please know your request will be addressed as quickly as possible. This has been a significant effort across the university, and we sincerely appreciate your patience as we continue improving TSS performance and delivering the experience our students, faculty, and staff expect.
6. Jul 23, 2026, 23:58 UTC
   identified
   FIND A STUDENT: We are still working on improving the TSS service speed and have temporarily disabled the "Find a Student" tool (in TSS) to free up additional resources for booking. Find A Student (for Staff) will return as soon as possible - check this post for the latest information. In the meantime, the "Find a Student" and "Degree Audit" is still available in My TritonLink. We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, [email protected], or (858) 246-4357.
7. Jul 24, 2026, 00:03 UTC
   identified
   We are continuing to work on a fix for this issue.
8. Jul 24, 2026, 21:00 UTC
   monitoring
   FIND A STUDENT: Find A Student (for Staff) in TSS is now available! We appreciate your patience as we continue working to fully restore TSS performance. If you experience additional issues, please contact the ITS Service Desk at https://support.ucsd.edu, [email protected], or (858) 246-4357.
9. Jul 28, 2026, 01:13 UTC
   resolved
   Many of the TSS System issues have been resolved, and we are now tracking the Find A Student issue in a seperate post. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.

Updates as published by ITS Network & Systems (original).