Major incident

Intellistack: Formstack Documents: Users Unable to Access Document Builder

Affected: API & Document Generation

Current status of Intellistack: Operational — live Intellistack status

Timeline

1. Jul 1, 2026, 12:20 UTC
   investigating
   We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.
2. Jul 1, 2026, 12:29 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Jul 1, 2026, 12:52 UTC
   resolved
   This incident has been resolved.

Updates as published by Intellistack (original).