Critical incident

UNLV: Softdocs not performing as expected

Sep 15, 2026, 20:39 UTC

started

00:16 UTC

resolved September 16, 2026

3 h 37 min

duration

Affected: Rebeldocs

Current status of UNLV: Operational — live UNLV status

Timeline

Sep 15, 2026, 20:39 UTC
identified
Softdocs, https://unlvcontent.etrieve.cloud/, is not performing as expected. Users may be unable to log into the Rebeldocs platform due to licensing engine issues. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-softdoc-license-server
Sep 15, 2026, 22:20 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Sep 16, 2026, 00:16 UTC
resolved
This incident has been resolved.

Updates as published by UNLV (original).

This was part of a wider event: 20 services reported incidents within the hour.

Brown University 20:40 UTC · Multiple Brown Services Experiencing Outage
OverDrive 20:21 UTC · Users may experience issues with bookshelf synchronization, borrowing titles, opening borrowed titles, and library card authentication in Libby & Sora.
Brex 20:12 UTC · Transaction statuses on your Accounting pages may be out of date, causing some transactions to appear in the wrong tab.
HackerOne 19:54 UTC · HackerOne Platform degradation: asset updates not propagating