Critical incident

Frame.io: Degraded software performance

Affected: next.frame.io (V4)

Current status of Frame.io: Operational — live Frame.io status

Timeline

1. Jun 9, 2026, 13:31 UTC
   investigating
   Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
2. Jun 9, 2026, 14:02 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 9, 2026, 14:22 UTC
   investigating
   We are continuing to investigate this issue.
4. Jun 9, 2026, 14:40 UTC
   identified
   We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
5. Jun 9, 2026, 14:46 UTC
   monitoring
   Services continue to be operational, we're continuing to monitor.
6. Jun 9, 2026, 15:23 UTC
   resolved
   This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].

Updates as published by Frame.io (original).