Major incident

FortiSASE: Plano PoP - Partial Network Disruption

Affected: Plano, TX, US (DFW-F3), Plano, TX, US (DFW-F4)

Current status of FortiSASE: Under maintenance — live FortiSASE status

Timeline

1. May 6, 2026, 08:35 UTC
   investigating
   A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #485444.
2. May 6, 2026, 10:34 UTC
   monitoring
   After further investigation, the root cause of the outage reported has been identified, which was related to an issue that arose during a maintenance performed in this location. A fix has been implemented and we are currently monitoring the status.
3. May 6, 2026, 12:32 UTC
   resolved
   This incident has been resolved.

Updates as published by FortiSASE (original).