Major incident

ElevenLabs: Some ElevenAgents calls failed to start

Current status of ElevenLabs: Operational — live ElevenLabs status

Timeline

1. Sep 19, 2026, 00:34 UTC
   investigating
   We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
2. Sep 19, 2026, 00:35 UTC
   monitoring
   The calls are working now.
3. Sep 19, 2026, 00:48 UTC
   identified
   We are still seeing some calls that are failing, our team is currently applying a new fix.
4. Sep 19, 2026, 00:56 UTC
   monitoring
   We have released another fix, the error rate is now down.
5. Sep 19, 2026, 02:08 UTC
   resolved
   The issue has been fully resolved and everything is functional again.

Updates as published by ElevenLabs.