Major incident

Elastic Cloud (Public): EIS elevated 5xx error rates for model google-gemini-embedding-001

Affected: Elastic Inference Service

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

1. Apr 20, 2026, 06:37 UTC
   investigating
   We're seeing elevated 5xx error rates for the Gemini Embedding v1 model in EIS. The following default inference endpoint is affected: - .google-gemini-embedding-001 We're investigating and will update again in 2 hours or if there's a change in status.
2. Apr 20, 2026, 09:50 UTC
   investigating
   Errors are coming from the provider API (Google). The incident has been escalated to them, and we are still waiting for a response.
3. Apr 20, 2026, 10:41 UTC
   resolved
   An incident with an upstream service provider has been resolved, and access to the model is now restored.

Updates as published by Elastic Cloud (Public) (original).