Major incident

Egnyte Platform: Intermittent issues in SFTP (European region)

Affected: FTP/SFTP

Current status of Egnyte Platform: Operational — live Egnyte Platform status

Timeline

1. Jul 18, 2026, 08:44 UTC
   investigating
   We are currently investigating issues with our SFTP service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
2. Jul 18, 2026, 09:21 UTC
   monitoring
   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
3. Jul 18, 2026, 09:31 UTC
   resolved
   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Updates as published by Egnyte Platform (original).