Critical incident

Egnyte Platform: Issues in Egnyte Secure & Govern (EU and US regions)

Affected: Web UI, AI Safeguards, Content Classification, Anomaly Detection, Issue Processing, Content Lifecycle, Email Notifications, Reports, Dashboard, Public APIs and Integrations, Migrations

Current status of Egnyte Platform: Operational — live Egnyte Platform status

Timeline

1. Jun 1, 2026, 12:35 UTC
   investigating
   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
2. Jun 1, 2026, 12:42 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 1, 2026, 12:59 UTC
   identified
   Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.
4. Jun 1, 2026, 13:28 UTC
   identified
   We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.
5. Jun 1, 2026, 13:54 UTC
   monitoring
   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
6. Jun 1, 2026, 14:02 UTC
   resolved
   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Updates as published by Egnyte Platform (original).