Major incident

Egnyte Platform: Performance degradation in US-East and US-West region

Affected: Web UI, Desktop App, FTP/SFTP

Current status of Egnyte Platform: Operational — live Egnyte Platform status

Timeline

1. May 4, 2026, 13:16 UTC
   investigating
   We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
2. May 4, 2026, 13:42 UTC
   investigating
   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
3. May 4, 2026, 14:10 UTC
   investigating
   We continue to investigate the issue and will provide an update within the next 30 minutes.
4. May 4, 2026, 14:37 UTC
   investigating
   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
5. May 4, 2026, 15:01 UTC
   investigating
   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
6. May 4, 2026, 15:11 UTC
   monitoring
   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
7. May 4, 2026, 15:22 UTC
   resolved
   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Updates as published by Egnyte Platform (original).