Major incident

Egnyte Platform: Intermittent issues in WebUI (US-East region)

Affected: Web UI

Current status of Egnyte Platform: Operational — live Egnyte Platform status

Timeline

1. Apr 29, 2026, 14:15 UTC
   investigating
   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
2. Apr 29, 2026, 14:41 UTC
   investigating
   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
3. Apr 29, 2026, 15:07 UTC
   investigating
   We continue to investigate the issue and will provide an update within the next 30 minutes.
4. Apr 29, 2026, 15:33 UTC
   monitoring
   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
5. Apr 29, 2026, 15:45 UTC
   resolved
   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Updates as published by Egnyte Platform (original).