Minor incident

Daxko: Engage Pro - Daily Activity Report Not Showing Current Period Data

Affected: Engage Pro

Current status of Daxko: Operational — live Daxko status

Timeline

1. Sep 29, 2026, 19:21 UTC
   investigating
   Some customers are not seeing expected sales, membership activity, or web leads on daily activity reports for the current reporting period. We are investigating.
2. Sep 29, 2026, 19:51 UTC
   investigating
   We have identified that impact may be limited to a subset of clubs. Daily Activity Report data for the current reporting period may be missing for some locations while others continue to display normally. We are continuing to investigate.
3. Sep 29, 2026, 20:16 UTC
   investigating
   We are continuing to investigate why daily activity reports are not showing expected data for the current reporting period. We will share updates as we learn more.
4. Sep 29, 2026, 20:41 UTC
   investigating
   We have confirmed that new membership activity is now appearing on daily activity reports for the current reporting period. We are working to restore missing activity from the prior day and continue investigating what caused the delay. We will share updates as we learn more.
5. Sep 30, 2026, 13:33 UTC
   resolved
   We have restored missing membership sales and web lead activity on daily activity reports for recent dates. Reporting for the current period is now displaying as expected. This incident is resolved.

Updates as published by Daxko (original).