Major incident

CustomerIO: Delay in Salesforce & Hubspot data-in integrations

Affected: Data Processing

Current status of CustomerIO: Operational — live CustomerIO status

Timeline

1. Apr 20, 2026, 19:52 UTC
   investigating
   We are currently investigating an issue impacting Salesforce and Hubspot data-in integrations in the US region.
2. Apr 20, 2026, 20:04 UTC
   monitoring
   We have identified the issue, released a fix, and are currently monitoring integrations.
3. Apr 20, 2026, 20:06 UTC
   resolved
   This incident has been resolved.

Updates as published by CustomerIO (original).