Major incident

Close: Partial outage - connection issues and application errors

Affected: API, Incoming Calls, Outgoing Calls, Dialer

Current status of Close: Operational — live Close status

Timeline

1. May 12, 2026, 09:34 UTC
   investigating
   Some users are experiencing connection issues and application errors. Our engineers are currently investigating issues loading the Close application, making & receiving calls, and responding to Close API requests.
2. May 12, 2026, 11:07 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. May 12, 2026, 11:17 UTC
   resolved
   This incident has been resolved.

Updates as published by Close (original).