Major incident

Channel.io: Temporary issue detected with AI ALF Statistics feature

Affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, 🧑‍💻 Customer Support Interface

Current status of Channel.io: Operational — live Channel.io status

Timeline

1. Apr 24, 2026, 06:00 UTC
   investigating
   Temporary issue has been detected with AI ALF Statistics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
2. Apr 27, 2026, 14:45 UTC
   resolved
   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 24, 2026 15:00 ~ April 27, 2026 23:50 (KST) (approximately 3 days 8 hours 50 minutes) - Affected Scope: Channels provided with the renewed ALF analytics feature - Cause: Data from some periods was omitted from aggregation, resulting in inaccurate results being displayed - Resolution: Aggregation has been corrected to include all previously omitted data from the affected periods.

Updates as published by Channel.io (original).