Major incident

Channel.io: Temporary issue detected with AI ALF feature

Affected: 🤖 AI ALF

Current status of Channel.io: Operational — live Channel.io status

Timeline

1. Apr 23, 2026, 02:23 UTC
   investigating
   Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
2. Apr 23, 2026, 03:29 UTC
   resolved
   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 22, 2026 21:30 ~ April 23, 2026 12:00 (KST) (approximately 14 hours 30 minutes) - Affected Scope: User chats newly created during the incident in which tasks were triggered - Cause: A temporary disruption occurred after a change in a specific processing logic of the system - Resolution: The affected logic has been rolled back, and internal inspection procedures have been strengthened to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Updates as published by Channel.io (original).