Major incident

Caseys: Punchh Partial Platform Outage

Current status of Caseys: Operational — live Caseys status

Timeline

1. Jun 25, 2026, 20:03 UTC
   investigating
   We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible. Customer Impact: • Inability to access the platform • Disruption in service functionalities • Potential delays in data processing and reporting We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress. Thank you for your understanding and continued support.
2. Jun 25, 2026, 20:12 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jun 25, 2026, 20:29 UTC
   monitoring
   Dashboard stats may not have refreshed during this window. Campaigns and segments were temporarily impacted but are now processing normally. No guest-facing loyalty features (checkins, redemptions, points earning) were affected.
4. Jun 25, 2026, 21:01 UTC
   resolved
   This incident has been resolved.

Updates as published by Caseys (original).