Major incident

Canva: Some users are experiencing issues with AI image and video generation.

Apr 8, 2026, 09:23 UTC

started

09:54 UTC

resolved April 9, 2026

24 h 31 min

duration

Current status of Canva: Operational — live Canva status

Timeline

Apr 8, 2026, 09:23 UTC
identified
Some users may have issues with: - Generating AI images in Magic Media - Generating AI images in the Elements tab - Generating images with Dreamlab - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
Apr 8, 2026, 10:46 UTC
identified
Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
Apr 9, 2026, 09:54 UTC
resolved
This incident is now resolved. Thank you for your patience and understanding.

Updates as published by Canva (original).

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