Major incident

Canva: Some users may have issues using Canva

Affected: Billing and subscriptions

Current status of Canva: Operational — live Canva status

Timeline

1. Jul 13, 2026, 22:57 UTC
   investigating
   Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
2. Jul 13, 2026, 23:04 UTC
   identified
   The issue has been identified: - Users are shown the wrong status of their subscription
3. Jul 13, 2026, 23:17 UTC
   resolved
   This incident is now resolved. Thank you for your patience and understanding.

Updates as published by Canva (original).