Major incident
Canva: Some users may have issues with payments in Canva
Jul 31, 2026, 18:55 UTC
started
19:58 UTC
resolved
1 h 04 min
duration
Affected: Billing and subscriptions
Current status of Canva: Operational — live Canva status
Timeline
- Jul 31, 2026, 18:55 UTCinvestigatingSome users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
- Jul 31, 2026, 19:02 UTCidentifiedWe've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
- Jul 31, 2026, 19:24 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 31, 2026, 19:58 UTCresolvedThis incident has been resolved.
Updates as published by Canva (original).
Other services with incidents at the same time
- GoodRx API 19:40 UTC · Elevated errors on API /drug-info
- Devin 19:06 UTC · Platform-wide Devin queuing
- BlueConic 18:34 UTC · Outage on US-2
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