Critical incident

Bonterra & NGP VAN Incidents & Maintenance: NPO Hub is Not Accessible

Affected: Nonprofit Hub

Current status of Bonterra & NGP VAN Incidents & Maintenance: Operational — live Bonterra & NGP VAN Incidents & Maintenance status

Timeline

1. Jun 1, 2026, 19:55 UTC
   investigating
   We are currently addressing an issue that is blocking users from accessing NPO Hub. We are working to remediate this as soon as possible. Please monitor this page for updates.
2. Jun 1, 2026, 19:55 UTC
   investigating
   We are continuing to investigate this issue.
3. Jun 1, 2026, 23:46 UTC
   monitoring
   A fix has been implemented and successfully tested. NPO Hub is now accessible, but you may need to clear your cache if you experience any errors. Cache clearing instructions are provided below: Google Chrome (Desktop) Go to Settings > Privacy and security > Third-party cookies. Select See all site data and permissions. Search for the website name in the top-right search bar. Click the Delete (trash can) icon next to the site and confirm. Microsoft Edge Go to Settings > Cookies and site permissions > Manage and delete cookies and site data. Select See all cookies and site data. Search for the site and click the down arrow to its right, then select Delete. Mozilla Firefox Go to Settings > Privacy & Security. Find the Cookies and Site Data section and click Manage Data.... Search for the website, select it, and click Remove Selected (or Remove All Shown). Click Save Changes and confirm Safari (Mac) In the menu bar, choose Safari > Settings (or Preferences). Click the Privacy tab, then click Manage Website Data.... Search for the website, select it, and click Remove Mobile (Android & iOS) Chrome (Android): Open the site, tap the Page info icon (three dots or padlock) in the address bar, then select Cookies and site data > Delete. Safari (iPhone/iPad): Go to Settings > Safari > Advanced > Website Data. Search for the site, swipe left on its name, and tap Delete We will continue to monitor closely to ensure there are no further issues, but please continue to view this page for further updates.
4. Jun 2, 2026, 21:01 UTC
   resolved
   This incident has been resolved.

Updates as published by Bonterra & NGP VAN Incidents & Maintenance (original).