Critical incident

Blackboard: Blackboard Service Interruption

Affected: Blackboard - SaaS (US)

Current status of Blackboard: Minor issues — live Blackboard status

Timeline

1. Aug 19, 2026, 22:10 UTC
   investigating
   Blackboard is currently investigating a service disruption affecting a number of customers. We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East. Additional updates will be posted to status.blackboard.com
2. Aug 19, 2026, 22:48 UTC
   investigating
   We are continuing to investigate the issue and are actively working with Blackboard's infrastructure partners to diagnose and resolve the issue as quickly as we can. We will continue to provide updates at status.blackboard.com
3. Aug 19, 2026, 23:10 UTC
   investigating
   Update: Adjusting scope from "Blackboard - SaaS - Global" to "Blackboard - SaaS (US)"
4. Aug 20, 2026, 00:06 UTC
   investigating
   Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com
5. Aug 20, 2026, 01:17 UTC
   investigating
   Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com
6. Aug 20, 2026, 01:40 UTC
   identified
   The issue has been identified, and Blackboard is working to restart and restore services. There may continue to be instability while we work to ensure all services are fully recovered. Next update to status.blackboard.com will be in 1 hour
7. Aug 20, 2026, 02:38 UTC
   monitoring
   The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.
8. Aug 20, 2026, 03:36 UTC
   monitoring
   The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.
9. Aug 20, 2026, 04:40 UTC
   monitoring
   Services have been restored. Blackboard is continuing to monitor these underlying services.
10. Aug 20, 2026, 06:52 UTC
    monitoring
    The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
11. Aug 20, 2026, 09:09 UTC
    monitoring
    The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
12. Aug 20, 2026, 13:41 UTC
    monitoring
    The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by close of business.
13. Aug 20, 2026, 21:46 UTC
    monitoring
    The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by Tomorrow ( Friday) Morning.
14. Aug 21, 2026, 14:28 UTC
    monitoring
    Blackboard continues to monitor the underlying services to ensure ongoing stability.
15. Aug 21, 2026, 21:06 UTC
    resolved
    Blackboard continues to monitor the underlying services to ensure ongoing stability.

Updates as published by Blackboard (original).