Minor incident

Blackbaud: Active Issue Alert – Raiser's Edge NXT - 000698264

Affected: Raiser's Edge NXT®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Oct 17, 2026, 11:53 UTC
   investigating
   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
2. Oct 17, 2026, 12:31 UTC
   investigating
   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
3. Oct 17, 2026, 12:39 UTC
   investigating
   We are investigating an issue where some customers are seeing a blank consent tile in the web interface and experiencing failures with related API calls. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
4. Oct 17, 2026, 13:18 UTC
   resolved
   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).