Major incident

Bentley Systems: Issue with Phone Systems

Affected: Phone System

Current status of Bentley Systems: Operational — live Bentley Systems status

Timeline

1. Jun 11, 2026, 15:24 UTC
   identified
   We are currently experiencing issues with our phone systems that may impact your ability to reach Bentley support by phone. Our teams are actively working to resolve the issue. In the meantime, we encourage customers to use the following alternative support channels: • Submit a support request via the Bentley Support portal (https://bentleysystems.service-now.com/csp) • Contact your account representative by email We will continue to post updates here as our investigation progresses. We apologize for the disruption and thank you for your patience.
2. Jun 11, 2026, 17:30 UTC
   monitoring
   The issue affecting our phone systems has been resolved, and services are now fully operational. We are continuing to closely monitor system performance to ensure stability. We apologize for the disruption and appreciate your patience and understanding throughout this incident.
3. Jun 11, 2026, 17:36 UTC
   resolved
   This incident has been resolved.

Updates as published by Bentley Systems (original).