Critical incident

Batch: Android push (FCM) delivery outage on CEP

Affected: Push Delivery

Current status of Batch: Operational — live Batch status

Timeline

1. Jul 23, 2026, 10:11 UTC
   investigating
   Since 11:40 CEST, push notifications to Android devices (FCM) are not being sent on CEP. MEP push delivery is not affected, and iOS push delivery on CEP works as expected. We are investigating the issue and will share updates as soon as more information becomes available.
2. Jul 23, 2026, 10:17 UTC
   identified
   iOS (APNs) push delivery on CEP is also impacted and currently heavily degraded, in addition to Android (FCM) notifications which are still not being sent. We have identified the root cause and are actively working on the fix. MEP push delivery remains unaffected.
3. Jul 23, 2026, 10:35 UTC
   monitoring
   Push delivery on CEP has recovered: notifications are being sent normally again on both Android (FCM) and iOS (APNs). We are monitoring the platform to confirm stability. We are still assessing whether notifications that could not be sent during the incident will be retried, we will share an update on this.
4. Jul 23, 2026, 10:40 UTC
   monitoring
   We are continuing to monitor for any further issues.
5. Jul 23, 2026, 11:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Batch (original).