Major incident

balena.io: Elevated API Errors

Affected: API, Application Builder, Application Registry, Dashboard, Delta Image Downloads, Device URLs, Git, Cloudlink (VPN)

Current status of balena.io: Operational — live balena.io status

Timeline

1. Mar 24, 2026, 12:43 UTC
   identified
   We're experiencing an elevated level of API errors and are currently looking into the issue.
2. Mar 24, 2026, 12:58 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Mar 24, 2026, 13:21 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Mar 25, 2026, 14:07 UTC
   resolved
   We experienced degraded API performance due to an internal configuration change that unintentionally increased system load, resulting in slower response times and reduced request capacity. Our team identified the issue and rolled back the change to restore stability. A root cause fix has been implemented and deployed aswell. The system has now fully recovered, and services are operating normally.

Updates as published by balena.io (original).