Major incident

Authorize.net: Merchant and Partner Interface Access Issue

Affected: Access/Login - Merchant Interface/Portal, Access/Login - Partner Interface/Portal

Current status of Authorize.net: Operational — live Authorize.net status

Timeline

1. May 9, 2026, 10:49 UTC
   investigating
   Authorize.net is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
2. May 9, 2026, 10:51 UTC
   investigating
   Authorize.net is aware of an issue that is currently affecting the login process for Merchant and Partner Interfaces We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and Partner Interfaces. Reported Start Time: 9 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: TBD
3. May 9, 2026, 11:02 UTC
   monitoring
   A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Next Update: As current status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25477441
4. May 9, 2026, 15:05 UTC
   resolved
   The issue affecting the Merchant and Partner Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Impact: Customers are now able to use the Merchant and Partner Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25477441
5. May 15, 2026, 12:43 UTC
   postmortem
   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-10678).

Updates as published by Authorize.net (original).