Major incident

Auth0: Regional Connectivity Issues in CA Public Cloud

Affected: User Authentication, Machine to Machine Authentication

Current status of Auth0: Minor issues — live Auth0 status

Timeline

1. Apr 28, 2026, 05:03 UTC
   investigating
   We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
2. Apr 28, 2026, 05:30 UTC
   identified
   Our Engineering team has identified the root cause of this issue and our mitigation efforts are underway. We will provide an additional update once those mitigation efforts have been completed.
3. Apr 28, 2026, 05:46 UTC
   resolved
   Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
4. May 8, 2026, 19:29 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/blog/20260428\_-\_Error\_Rates\_caused\_by\_Regional\_Infrastructure\_Failure.pdf](https://cdn.auth0.com/blog/20260428_-_Error_Rates_caused_by_Regional_Infrastructure_Failure.pdf)

Updates as published by Auth0 (original).