Major incident

Ashby: DropBox Sign updates not reflecting in Ashby

Affected: Dropbox Sign

Current status of Ashby: Operational — live Ashby status

Timeline

1. Jun 24, 2026, 21:16 UTC
   identified
   Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
2. Jun 24, 2026, 21:51 UTC
   monitoring
   A fix has been implemented, and data is in the process of being recovered.
3. Jun 24, 2026, 22:21 UTC
   resolved
   This incident has been resolved.

Updates as published by Ashby (original).