Major incident

Articulate: AI Assistant: Image generation not working in Rise 360 and Storyline 360

Affected: AI Assistant, AI Images

Current status of Articulate: Operational — live Articulate status

Timeline

1. Jun 3, 2026, 11:00 UTC
   investigating
   We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
2. Jun 3, 2026, 11:36 UTC
   investigating
   We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].
3. Jun 3, 2026, 13:02 UTC
   monitoring
   We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at [email protected].
4. Jun 3, 2026, 17:31 UTC
   resolved
   This incident has been resolved. All systems are currently operational.

Updates as published by Articulate (original).