Major incident

AnyDesk: Partial outage - Taiwan and Hong Kong

Affected: Asia

Current status of AnyDesk: Operational — live AnyDesk status

Timeline

1. Apr 28, 2026, 11:20 UTC
   investigating
   We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.
2. Apr 28, 2026, 11:59 UTC
   identified
   Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
3. Apr 30, 2026, 18:22 UTC
   identified
   Our engineering teams continue to work on the issue
4. May 6, 2026, 08:51 UTC
   resolved
   This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.

Updates as published by AnyDesk (original).