Major incident

CloudAMQP: Backend slow/unresponsible

Affected: Backend

Current status of CloudAMQP: Operational — live CloudAMQP status

Timeline

1. Apr 28, 2026, 10:27 UTC
   investigating
   We are currently experiencing issues with our backend services handling account and server creation. This does not affect any running customer servers but might delay provisioning new servers.
2. Apr 28, 2026, 10:49 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Apr 28, 2026, 10:53 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Apr 28, 2026, 11:05 UTC
   resolved
   We had an abnormal increase in traffic causing timeouts and slow responses for customer.cloudamqp.com, we increased capacity and are back to normal. This did not affect any running clusters, just provisioning and configuration updates.

Updates as published by CloudAMQP (original).