Minor incident

JWX: Roku Trickplay VOD Playback Issues

Oct 26, 2026, 18:33 UTC

started

20:12 UTC

resolved

1 h 39 min

duration

Affected: Media Delivery

Current status of JWX: Operational — live JWX status

Timeline

Oct 26, 2026, 18:33 UTC
investigating
We are currently experiencing VOD playback issues affecting some customers using Roku Trickplay. We are working to temporarily disable Roku Trickplay for the affected customers to restore playback.
Oct 26, 2026, 18:44 UTC
identified
Roku Trickplay has been disabled for the affected customers. VOD playback issues should now be resolved.
Oct 26, 2026, 19:43 UTC
monitoring
Roku Trickplay has been re-enabled, and VOD playback on Roku is operating normally. We are continuing to monitor and will post a final update shortly.
Oct 26, 2026, 19:44 UTC
monitoring
We are continuing to monitor for any further issues.
Oct 26, 2026, 20:12 UTC
resolved
The incident has been resolved.

Updates as published by JWX (original).

This was part of a wider event: 17 services reported incidents within the hour.

Instructure 19:28 UTC · Some ChromeOS users were unable to log into Canvas
ServiceTitan 19:13 UTC · [Reporting] Service Availability Issue
Mews 19:05 UTC · Issue with Mews
Circle 19:01 UTC · xReserve: Delayed Withdrawals on Stacks Mainnet
EBSCO 18:54 UTC · Service Issue Reported – Full Text Finder and additional services
GitHub 18:48 UTC · Incident with Actions, Issues, API Requests and Pull Requests
Seismic Software 18:39 UTC · Learning Customers Intermittent 503 Error
Qlik Cloud 18:36 UTC · Qlik Cloud®
Buildkite 18:31 UTC · Elevated API latency and error rates
Salesloft 18:19 UTC · Pipeline Lag
OpenAI 18:19 UTC · Elevated error rates for Ads POST requests
Liquid Web - Services 18:17 UTC · Errors with Object Storage and Block Storage
WiscNet 18:16 UTC · [2309264] CESA 9 - 400472 - Down
Kinsta 18:13 UTC · MFA emails not being sent for MyKinsta
BrainPOP 18:07 UTC · Videos not loading across BrainPOP products