Minor incident

Zoom: Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

Affected: Zoom AI, Zoom AIC

Current status of Zoom: Under maintenance — live Zoom status

Timeline

1. Oct 17, 2026, 06:10 UTC
   investigating
   We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
2. Oct 17, 2026, 06:13 UTC
   identified
   We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
3. Oct 17, 2026, 06:16 UTC
   monitoring
   A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
4. Oct 17, 2026, 06:56 UTC
   resolved
   This incident has been resolved and the affected services have been restored.

Updates as published by Zoom (original).