Major incident

Zonos: 2026-05-26 Increased authentication error rates.

Affected: Zonos Prepay (iOS), Zonos Prepay (Android), Zonos Prepay (Webapp), Dashboard

Current status of Zonos: Operational — live Zonos status

Timeline

1. May 26, 2026, 21:27 UTC
   investigating
   An issue with an authentication provider is currently affecting some users.
2. May 26, 2026, 21:29 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. May 26, 2026, 21:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. May 26, 2026, 21:54 UTC
   monitoring
   We are continuing to see increased error rates and are monitoring for a fix from our authentication provider.
5. May 26, 2026, 21:59 UTC
   monitoring
   We are seen error rates decline and will continue monitoring.
6. May 26, 2026, 22:31 UTC
   resolved
   This incident has been resolved.

Updates as published by Zonos (original).